The 'Art' and the 'Science' of L&D There are two different conversations in what continues to be called 'L&D'. I don't believe one is any more right than the other. I do believe that they need to happen in the right order: The 'Art' of L&D L&D teams working alongside the organisations' leadership team to agree: How work gets done today and what needs to be different in the future for the organisation to prosper The environment needed to create this way work of working; (the stop, start, continues) If compliance and efficiency are important? (because this organisation will thrive through it's processes) If new ideas and practices are important? (because this organisation will thrive through it's adaptability and innovation) If sharing knowledge and experience quickly and openly is a priority? What is meant by 'high performance' for individuals and teams? How high performance will be measured and ...

For decades the music business had the perfect model. You had to go to a record shop to buy their products. When the old record wore out you had to spend money on a replacement. The record companies were in complete control of the artists and of production. Their products were spread by a free sampling tool - the radio. It was the ultimate centralised, hierarchical, money making machine. With the internet everything changed. The record company's monopoly on production and content ended. Every record ever made was available for free. Control was now in the hands of the artists who could create, share and market for themselves. Communities of fans could come together on new digital platforms to engage directly with each other. Fast, open, two-way and connected. Reliance on the old model where the record companies decided who got signed and what music was made (and for who) soon collapsed. There are parallels here for the work of L&D teams in the new knowledge economy. L...

I'm a big fan of the '4Es'. In my experience they provide a helpful way to unpack the "702010" bundle and, to diffuse the wrangling over which three numbers should sum to one hundred. The idea covers these elements of a continuous learning approach in an organisation: Creating the learning Environment : Developing performance support opportunities, available at the exact time an employee needs to learn something new. Enabling Exposure to learning opportunities: Building networks of peers and fellow professionals, supporting mentoring and coaching (formal or not), encouraging joining social networks and associations and following though leaders through social media. Providing access to Education resources (where required): Necessary / mandatory / process / procedure 'knowledge transfer' provision (AKA training). and Facilitating learning Experiences : Opportunities including job rotations, structured shadowing and stretch goals. These expe...

Most senior people in large organisations only have one job. That is to keep their job. This is not a criticism, because it's inevitable. It is how hierarchy businesses have evolved over 100 years. The majority of senior people's time and capacity is spent assessing requests from stakeholders and processing how much risk they present. In a hierarchy business, where achievement equals status, this risk radar becomes honed. A bias towards short term thinking, about 'hard' stuff (risk, money, data, profit, reputation) often prevails. Understanding this status game is a new challenge for L&D professionals who want to lead a change away from the old rules. Most corporate training is still based on the idea of knowledge transfer (regardless of the latest fad or technology). The objective of knowledge transfer is to scale understanding of the (one) way that things get done around here. This dates back to Henry Ford and the birth of industrialisation. Mass production...

I played in a pub band for a few years. I joined the band because I loved the instrument, rock songs and the sound I could make. It was the classic dream, built on years of listening to music, collecting records and going to 'real' gigs. The other pull was the idea of the band. The team. The tribe. Being with people who loved similar records, the same bands and the same sounds. And by playing together we became the only ones who really know what it took to get good enough to do your hobby in public. So being in the band was about me and us. But in reality, the band was only there for other people. The pub owners who needed new bands to help bring customers in. The bar teams who organised the bands. The customers in the pubs on the night we were playing. The band who had played there the previous week that people had liked more. The people in the pub who only wanted to hear a certain kind of band or certain songs. The people in the pub who didn't want to hear any band th...