What (still) drives investment in 'learning' inside organisations
"In complex domains, increased procedural efficiency does not equate to increased productivity."
Doc Norton
In 2024 the common drivers for new 'learning' investments are inevitably still the same inside bureaucratic organisations:
1. Business reacting to external events
2. Cost reduction initiatives
3. 'Digitisation' (cost optimisation) of existing business processes
4. Process standardisation projects
5. Responding to compliance audit risks.
I'm seeing companies invest in upskilling their staff in regards to how to implement customer centric innovation/innovation in general. And maybe that falls under point 1 in your thinking? To me it seems like it would warrant a separate bullet point though. Unfortunately there is rarely the follow up of changing the internal systems to support innovation, which is much of what your other material gets at. Thanks for the interesting thoughts you publish, I often enjoy them.
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