Expected, incentivised, rewarded

"In other words, if already processing information in biased ways, the new information is just more fuel for the fire. Further, if the new information dis-confirms current beliefs, this will often trigger defense mechanisms. When conflicting evidence generates cognitive dissonance, people will often argue against it just to make themselves feel better. They may the even rehearse better defenses against future such challenges to their views."

Charles Lambdin

If a leader's world views have been shaped by a transactional focus on process 'delivery', dutifully reacting, and standardisation - then only training programs will continue to appeal.

And, if a leader's world views have been shaped by the belief that they should 'drive results' and 'hold people to account', then the idea that others (the 'L&D' team, or the 'People Capability' team) are responsible for enabling performance will not appeal. 

(And so reinforce corporate L&D's role as 'the training organisers').


I work as a thinking partner and advisor with mid sized, value oriented companies going through significant change. I help you to build new capability and mindsets through shifting your approach to organisational development.

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