Doing the wrong thing righter in corporate Learning and Development

"To do more of what is not working currently, is to do more of what will not work in the future. The curious thing is that the righter you do the wrong thing, the wronger you become."

Russell Ackoff

The lack of progress in corporate L&D is systemic. Look at the conference agendas, keynotes, podcasts, and book titles now and compare them to 15 years ago. Almost the same issues, word for word.

There's a deep rooted status quo built around doing the wrong thing righter.

Four of the most common examples, if you can't / don't / dare not see them:

1. Anything related to 'making training better' (because you probably didn't need a training solution in the first place).

2. Anything related to telling workers how they need to do more of what you're telling them to do - now termed 'Marketing for L&D' (because it probably isn't directly related to helping them do their job more effectively and to get what they want).

3. Anything related to 'measuring' one or both of:

a) How many people showed up to an event (in person or otherwise)

b) How many people 'liked' or 'enjoyed' the event (including anything related to NPS scoring).

(Because these non measures are not related to if / how the event enabled people to be able to do their job better).

4. Anything related to "SKILLS" where the "SKILL" is not directly linked to the specific tasks and outputs required to perform in a specific job role (because these non tasks and outputs related "SKILLS" are probably just more generic, non contextual topics).



I work as a thinking partner and advisor with mid sized, value oriented companies going through significant change. I help you to build new capability and mindsets through shifting your approach to organisational development.

Comments

Post a Comment

Please let me know your thoughts on this...

Popular posts from this blog

The human stuff is the basis of 'digital learning transformations'...

The human stuff is the basis of 'digital learning transformations'. The technology platforms are secondary. They work best when: They help to simplify or speed up what people have always done while working; (research / answer questions / share / store) They enable people to work in new ways that they have learned are more efficient and effective; (cooperatively / 'out loud' / across different teams) A 'digital mindset' for businesses could include these ideas: Constant change is inescapable - so it's curiosity and adaptability that create value in work teams New possibilities and solutions come from connecting many sources of information People can take responsibility for solving work problems Failing fast is helpful Creating wide and diverse networks of expertise and experience is crucial Customer ('end user') centricity keeps everyone better aligned Silos don't help Flatter, less hierarchical teams move ideas and solutions
Read more

Why organisations resist thinking of themselves as connected 'systems'

“In a world of separation and domination, systems thinking is subversive.” Dr Elizabeth Sawin The key to improving the work of organisations - and the contributions of the people in them - is to look at them as connected 'systems'. (Put another way, because improving the performance of individual silos won’t make the overall performance of the organisation any better). However nobody seems to want to do this. So, who’s resisting systems thinking? Executives don’t want it because means questioning the current mindset and behaviours that have brought them status and ‘results’ Individual managers don’t want it because they assume it threatens their control over their local silos L&D / HR don’t want it because their remit does not extent to the organisation, as its still rooted in the ‘performance’ of individuals (and occasionally, specific teams). And employees don't want it because they often don’t care / need to care about the overall organisation.
Read more

"The future of corporate Learning and Development" debate is five different things

"Pushing fancy new stuff onto your organisation will not change the outcomes if that is not emerging from your system itself, through the ripening of a different worldview." Stelio Verzera The perennial topic  of "The future of corporate Learning and Development" is always everywhere. This ' Shirky Principle ' fuels and sustains the status quo and the players that continue to benefit from it. I'd argue that the discussion is in fact five very   different conversations happening in parallel, but unequally distributed. They are - in current descending order of noise, ambition and opportunity: 1. 'MAKE THE TRAINING BETTER'. The status quo. The economic model. Dependent on maintaining the belief that educating individual workers changes the system through which complex, interconnected organisations perform. This narrative is carefully preserved by (mostly) commercial vendors who have filled the strategy vacuum. New technologies, new (and old) instruc
Read more