'Shop keeping'
"In any organisation, the likelihood of exceptional performance is inversely related to the number of bureaucrats." Gary Hamel The idea of corporate learning (education) operating as 'shop keepers' is not new ( Andrew Jacobs talks about it frequently). The basis if the corporate learning 'shop keeping' model is simple: 'We develop interesting learning products' 'We fill our shelves' (Learning Management System / Learning Experience Platform / SharePoint site etc.) 'We market our products to potential consumers' 'We ask them if they enjoyed our product' 'We ask them what they want next and develop new products' 'We keep the shelves full'. Etc. When we see this self-perpetuating bureaucratic model its impossible to 'un-see' it. The roles, overheads and performative routines that grow up around the 'shop keeping' model in corporate learning reinforce its detachment from the work systems that actua...