"Profound change can happen through the almost invisible work of developing the capacity of ordinary people to see things differently." Carol Sanford 1. Spend more time with people who are responsible for developing business strategies and the management models that (aim to) enable them. Reflect on the thinking and capabilities needed in front line teams to realise the goals of the organisation. 2. Spend more time with teams and individuals responsible for ' delivering ' / ' executing ' / ' managing ' the business models in practice . Reflect on the challenges and unmet opportunities they describe. 3. Identify, and spend more time with, 'exemplary performers' across the organisation. Understand the challenges they have identified and how they've overcome these. Reflect on how their ideas could be 'scaled' so that more people in the organisation might benefit.  4. Reflect on the ratio of L&D team time /effort / annual budget c